What to Expect when You Stay with Us

When you return to your island home here in Wailea, we will be here to welcome you with Aloha. If planning to visit the westside of Maui, understand that Lahaina town is not accessible to the general public.

Arrival Experience | Check in At 4:00 Pm Daily

All guests can check in at our Island Host Center located at 34 Wailea Gateway Place, Wailea, HI 96753. Our office is open daily from 8:00 am to 9:00 pm.  If you arrive after 9:00pm, head to the Island Host Center and look for our posted after-hours instructions. 

Guest Services

Our Island Hosts are available to answer any questions at 808-891-6200. If you prefer to text, take advantage of our text messaging service at 808-202-2275, which you will receive instructions on before your arrival.  Our locally-based Island Hosts can assist you with everything you need to plan your ultimate Hawaii vacation.  Whether it be a private luau or dinner, hiking trail recommendations, bicycle adventure, helicopter tour, or even babysitting, our friendly staff can arrange it for you. You can also review a wide collection of on-island activities to book online in advance of your arrival if you wish.


Before you arrive, our team of in-house cleaning professionals will clean your residence using industry leading techniques, tools, and products. We will provide housekeeping services every third day for stays over six nights. If you need anything during your stay such as additional towels or trash removal, please reach out to our Island Hosts at 808-891-6200.

Grocery Deliveries

Skip the line at the grocery store and get your groceries delivered right to your vacation home. Maui Market Delivery, Safeway via Instacart, Hopper Maui and Bite Squad are recommended delivery services. You can also use Hopper Maui and Bite Squad for restaurant food and beverage delivery. 

Need Baby Equipment?

It can be challenging to haul baby gear such as pack and plays, car seats, strollers, toys, and more all the way to Hawaii. Take advantage of our exclusive partnership with BabyQuip and save 10% on baby rental gear that can be delivered to your condo prior to your arrival!