Owner Portal Instructions

By now you should have received an invitation to access your new Owner Portal. This secure portal is your go-to hub for property updates, communication with our team, and important ownership tools.

Please be sure to accept the invitation within 72 hours, as it will expire after that window. If it does expire—or if you don’t see the email come through—simply reach out to your Residence Managers, and we’ll be happy to send you a new one.

Where to login: https://vailcollection.trackhs.com/owner

Click on each section below to expand information.

  • 1. Dashboard

    When first logging in to the Owner Portal, you will reach your Dashboard. This screen will show you:

    ● The number of check-ins (arrivals) and check-outs (departures) occurring in your Unit(s) during the current month.

    ● The number of Work Orders performed in your Unit(s) during the current month.

    ● The number of new Reservations (bookings) that have been in your Unit(s) during the current month, along with the sources of those bookings.

    Track platform dashboard: shows today’s date, four colored status blocks (Check-Ins 1, Check-Outs 2, Work Orders 0, Reservations 1), plus charts for arrivals/departs and reservations distribution. Top it at 140 characters, always ending the sentence.

  • 2. Availability

    Here, you are provided with Reservations (bookings) across your Unit(s) for the current year (as well as prior years, using the year drop-down), in both a calendar view and list view.

    Helpful tip: if you own more than one Unit, you can toggle between your Units using the Unit drop-down list.

    The image shows a calendar/availability interface with highlighted green days across January–April, indicating booked or available dates.

    A calendar view with monthly grids and a reservations table below, listing guest names, check-in/out dates, source, nights, and type.

  • 3. Reservations

    Here, you can see all prior, current, and future Reservations in your Unit(s). You can also create a new booking in your Unit(s), by clicking the green “+New Reservation” button towards the top-right corner.

    A reservation management dashboard showing a table of bookings with columns for ID, status, type, unit, guest name, check-in/out dates, and counts, plus actions and filters.

    A “Create Reservation” form is shown on a web app, with fields for reservation type, check-in/out, unit, booking value, and notes.

  • 4. Statements

    You can see your monthly Owner Statements here, once they’ve been published; year-end tax forms are also accessible here. Access either type of document by clicking on the applicable line item’s PDF button.

    This image shows a software dashboard labeled “Statements” with owner statements listed, including revenue, charges, and balances for Brett Wright, in a table view.

  • 5. Work Orders

    You will be able to see Work Orders that have been completed in your Unit(s), by month, along with any associated charges that you’ve incurred from any of those Work Orders.

    A screenshot of a web app showing a “Work Orders” dashboard; a summary table lists one processed order from ABC Maintenance Co. for February 2022, totaling $25. end.

  • 6. Documents

    Various documents may be shared with you; to access any Documents you see here, click the applicable line item’s View button.

    Screen shows a “Documents” page from TRACK Platform with a table listing one entry: date, company, file name “Maintenance Invoice,” and a View button.

  • 7. Messages

    On this tab, you can access messages sent to you, as well as generate a new message.