Frequently Asked Questions
Welcome to Maui! This page is designed to answer the questions we most commonly receive here at Ho’olei Maui. If you don’t see the answer to your question here, please reach out. We’re happy to help. See you soon!
General Information
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Where is Wailea Ho’olei located?
We are located in Wailea, South Maui, within the Ho’olei Villas community nearby to Wailea Beach, The Shops at Wailea, and premier golf courses.
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What type of accommodations do you offer?
Ho’olei features luxury three-bedroom villas with 3.5 baths, a gourmet kitchen, a private lanai, and resort-style amenities.
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Is parking available?
Yes, each villa includes a private driveway and garage with additional parking available on-site.
Check-In & Check-Out
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What are the check-in and checkout times?
Check-in is at 4:00 PM HST and checkout is at 11:00 AM HST.
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Can I request early check-in or late checkout?
Early check-in and late checkout may be requested in advance but are subject to availability and additional fees. Please contact our Guest Services team if you have any questions.
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Where do I check in?
Guests check in at our nearby Island Host Center at 34 Wailea Gateway, Suite A102, Wailea, 96753. Directions and instructions will be provided in your pre-arrival email.
Cancellation Terms
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What is the cancellation policy?
Cancellation terms may vary depending on your rate and booking channel. Standard reservations typically offer a full refund if canceled 30 days prior to arrival. Please refer to your confirmation details for specific terms.
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Are there non-refundable rates?
Yes, some promotional rates are non-refundable. Be sure to review terms before booking.
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Can I modify my reservation?
Yes, please contact our reservations team for assistance with modifying dates, subject to availability and applicable policies.
Amenities
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What amenities are available at the property?
Guests enjoy access to:
- Tropical lagoon-style pool with waterfall
- Whirlpool spa
- State-of-the-art fitness center
- Gas barbecue grills
- Concierge services
- Complimentary Wi-Fi
- Private garage and elevator access in each villa
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Is beach access available?
Wailea Beach is about a 10-minute walk downhill from the property.
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Is Wi-Fi included?
Yes, complimentary high-speed Wi-Fi is available throughout your villa and the property.
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Are there dining options on-site?
While there is no restaurant on-site, your villa includes a fully equipped gourmet kitchen. The Shops at Wailea, with some of the most popular dining options in South Maui, is just minutes away.
Housekeeping & Maintenance
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What is included in the housekeeping service?
Before your arrival, our team ensures your residence is thoroughly cleaned using industry-leading techniques and products. For guest stays five to nine nights, we provide a complimentary mid-stay cleaning on your third or fourth day. For stays over ten nights, we provide two complimentary mid-stay cleanings every three to four days. Mid-stay cleans include:
- Change of bed linens
- Replacement of soiled bathroom towels
- Restocking and cleaning of bathrooms
- Cleaning kitchen and dishwasher load
- Trash removal
- Sweeping and mopping floors
- Dusting furniture and cleaning tabletops
- Vacuuming entire residence
- Cleaning lanai tabletops and floors
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Are in-unit laundry facilities available?
Yes, each villa features a private washer and dryer for guest use.
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What should I do if maintenance is required during my stay?
Please contact our Guest Services Team or our on-call maintenance team. We are happy to promptly assist with any needs.
HAVE ADDITIONAL QUESTIONS?
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Still Have Questions?
Our team is here to ensure your stay is seamless and memorable. For additional inquiries, please contact us anytime. We look forward to welcoming you to Wailea Ho’olei!