FREQUENTLY ASKED QUESTIONS
Welcome to the Vail 21 FAQ page, where you’ll find answers to the most common questions about our property, amenities, and policies to help make your stay effortless.
General Information
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Where is Vail 21 located?
Vail 21 is located in the heart of Lionshead Village, just 75 yards from the Eagle Bahn Gondola, offering easy access to Vail’s slopes, shops, dining, and activities.
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What types of accommodations are available?
Vail 21 offers spacious two- and three-bedroom condominium-style residences with fully equipped kitchens, living areas, and private balconies.
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Is Vail 21 ski-in/ski-out?
While Vail 21 is not directly ski-in/ski-out, it is just steps from the Eagle Bahn Gondola, making it a highly convenient location for accessing Vail Mountain.
Check-In & Check-Out
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What are the check-in and checkout times?
Check-in begins at 4:00 PM and checkout is at 10:00 AM Mountain Time. Early check-in and late checkout may be available upon request and based on availability.
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How do I check in if I arrive after hours?
For late arrivals, we provide after-hours key pickup and check-in instructions to ensure a smooth arrival.
Cancellation Terms
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What are your cancellation policies?
Cancellations made more than 14 days before arrival (non-peak season) or 60 days before arrival (peak and holiday periods) receive a full refund. Cancellations made after these windows may forfeit deposits or be subject to additional charges.
Amenities & Activities
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What amenities does Vail 21 offer?
Guests enjoy access to a rooftop hot tub, complimentary Wi-Fi, on-site laundry facilities, and private balconies with mountain or village views.
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Is there a hot tub?
Vail 21 has a rooftop hot tub with scenic mountain views.
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Are kitchens included in the residences?
Yes, all residences feature fully equipped kitchens with cookware, dishes, utensils, and standard appliances.
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Is there air conditioning?
As is common in mountain resorts, Vail 21 does not have central air conditioning; however, fans are provided for summer comfort.
Housekeeping & Maintenance
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What is included in the housekeeping service?
Before your arrival, our team ensures your residence is thoroughly cleaned using industry-leading techniques and products. For stays of five to nine nights, we provide a complimentary mid-stay cleaning on the third or fourth day. For stays of ten nights or longer, guests receive two complimentary mid-stay cleanings every three to four days, which include:
- Change of bed linens
- Replacement of soiled bathroom towels
- Restocking and cleaning of bathrooms
- Cleaning kitchen and dishwasher load
- Trash removal
- Sweeping and mopping floors
- Dusting furniture and cleaning tabletops
- Vacuuming entire residence
HAVE ADDITIONAL QUESTIONS?
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Want to know specifics?
Contact us to ask all of your Vail Vail 21 questions.