FREQUENTLY ASKED QUESTIONS

Welcome to Tamarack Townhomes in Snowmass, your home base for alpine adventure, elevated comfort, and answers to everything you need to plan the perfect stay.

General Information

Check-In & Check-Out

Cancellation Terms

  • What is the cancellation policy?

    Cancellation policies vary by season and offer. Please refer to your booking confirmation for specific terms or contact our reservations team for details.

  • Do you offer travel insurance?

    We recommend considering travel insurance to protect your plans from the unexpected. Inquire with our team for preferred partners.

Amenities & Activities

Housekeeping & Maintenance

  • What is included in the housekeeping service?

    Before your arrival, our team ensures your residence is thoroughly cleaned using industry-leading techniques and products. For stays of five to nine nights, we provide a complimentary mid-stay cleaning on the third or fourth day. For stays of ten nights or longer, guests receive two complimentary mid-stay cleanings every three to four days, which include:

    • Change of bed linens
    • Replacement of soiled bathroom towels
    • Restocking and cleaning of bathrooms
    • Cleaning kitchen and dishwasher load
    • Trash removal
    • Sweeping and mopping floors
    • Dusting furniture and cleaning tabletops
    • Vacuuming entire residence
  • Who do I contact for maintenance issues?

    If anything in your townhome needs attention during your stay, please contact our front desk or guest services team. We’re happy to help.

  • Are linens and toiletries included?

    Yes, all units are stocked with fresh linens, towels, and starter amenities including shampoo, conditioner, soap, and dish detergent.