Policies for The Islands at Mauna Lani

Deposit

  • One night refundable deposit, inclusive of tax, will be charged at the time of booking.
  • For stays of 21 nights or longer, a 50% non-refundable deposit, inclusive of tax, will be charged at the time of booking.
  • For Christmas/New Years (12/19/24-1/4/25) booking, a 50% non-refundable deposit inclusive of tax will be charged at time of booking.

Remaining Balance

  • Will automatically be charged on credit card provided 30 days prior to arrival.
  • Stays of 21 nights or longer: Balance will be charged 60 days prior to arrival.
  • For the Christmas/New Year's period (12/19/24 – 1/4/25): Balance will be automatically charged 90 days prior to arrival.

Cancellation Terms

  • 30 days or more notification prior to arrival, one night's deposit will be refunded.
  • Less than 30 days notification prior to arrival, full forfeiture of the reservation value. No refund will be issued.
  • Stays of 21 nights or more: 60 days or more notification, 50% deposit will be forfeited.
  • Stays of 21 nights or more: Less than 60 days' notification prior to arrival, full forfeiture of the reservation value/no refunds.

For the Christmas/New Year’s period 12/19-1/4:

  • Cancellations 90 days or more prior to arrival: 50% deposit will be forfeited.
  • Cancellation within 90 days of arrival: Full forfeiture of reservation value, nor refunds.

Fees

  • There is a $305 plus taxes housekeeping fee at the Islands of Mauna Lani
  • A non-refundable Damage Waiver fee of $79, plus tax if applicable, will be applied to the total cost of your reservation.   This will cover the costs of any accidental damage of the vacation rental and it's contents up to $1,500.  Click here to view the full damage waiver:  Damage Waiver

Other Terms & Conditions

  • A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in.
  • We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
  • No pets allowed
  • Rates are subject to 13.25% Transient Accommodations Tax and 4.712% General Excise Tax
  • All rates, fees and taxes are subject to change
  • All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules

Optional Travel Insurance:

  • Would you like to purchase travel insurance for your trip? It can be purchased through our partners at Vacation Guard through this link.

Check-In/Check-Out Times

  • Check-in is 4:00pm; Check-out is 11:00am