FREQUENTLY ASKED QUESTIONS

Our collection of luxurious private homes, estates, and vacation residences are located within the prestigious Mauna Lani Resort along the Kohala Coast on Hawaii’s Big Island.

We offer a curated selection of two- to four-bedroom private homes and villas, many with private pools, lanais, and serviced by our team of seasoned hospitality professionals.

Absolutely! Our spacious residences are perfect for families because of their large floor plans, private bedrooms, and social areas like living rooms, dining rooms, and custom outdoor lanais. Located a short drive from calm and inviting beaches make Mauna Lani an ideal destination for families and multigenerational travel.

Yes, each home includes a private garage or designated parking spot at no additional cost.

• Check-in: 4:00 PM HST
• Check-out: 11:00 AM HST

Early check-in or late check-out requests are subject to availability and may incur additional fees.

You’ll receive detailed arrival instructions via email prior to your stay, including directions and secure access information.

Yes, our local team that has an office within the Mauna Lani Resort community is available to assist before and during your stay for anything you need.

Standard reservations may be canceled or modified up to 30 days prior to arrival for a full refund. Cancellations made within 30 days are non-refundable.

For the Christmas/New Years period (12/19 – 1/4): Cancellations made within 60 days prior to arrival are non-refundable.

Yes, discounted advance purchase rates are available but are non-refundable and require full prepayment at the time of booking.

Date changes are possible up to 30 days prior to arrival (or 60 days prior to arrival for Christmas/New Years bookings), based on availability. Please contact our reservations team for assistance.

Yes! All guests receive complimentary access to the gated parking lot that fronts the Mauna Lani Beach Club. This allows for easy access to the beach and access to the coastal lounge chairs and oceanfront dining at Napua.

Many of our homes feature private pools or spas. Select residences also have access to shared recreation centers with lap pools and fitness areas. Each home will differ, so be sure to review the specific descriptions and details surrounding each home in our collection.

Yes, high-speed Wi-Fi is included in every residence.

Yes, all of our properties include central air conditioning and ceiling fans for added comfort.

Before your arrival, our team ensures your residence is thoroughly cleaned using industry-leading techniques and products. For stays of five to nine nights, we provide a complimentary mid-stay cleaning on the third or fourth day. For stays of ten nights or longer, guests receive two complimentary mid-stay cleanings every three to four days, which include:

• Change of bed linens
• Replacement of soiled bathroom towels
• Restocking and cleaning of bathrooms
• Cleaning kitchen and dishwasher load
• Trash removal
• Sweeping and mopping floors
• Dusting furniture and cleaning tabletops
• Vacuuming entire residence
• Cleaning lanai tabletops and floors

Our local team is available to respond promptly to any maintenance concerns or special requests.

Yes, all homes include in-residence washers and dryers for your convenience.