The image shows a modern building with multiple balconies, illuminated at dusk, surrounded by trees and a sign reading "Lichenhearth."

FREQUENTLY ASKED QUESTIONS

Welcome to the Lichehhearth FAQ page, where you’ll find answers to the most common questions about our property, amenities, and policies to help make your stay effortless.

GENERAL INFORMATION

  • How do I get to Lichenhearth?

    Lichenhearth is located in the heart of Snowmass Village, about 7 miles (13 minutes) from Aspen/Pitkin County Airport (ASE) and 220 miles (approximately 4 hours) from Denver International Airport (DEN). Complimentary shuttle transportation is available within Snowmass Village and to/from the Aspen airport, making arrivals and departures simple. Covered on-site parking is provided for those driving.

  • How do I access the ski slopes from Lichenhearth?

    Lichenhearth offers true ski-in, ski-out access to Snowmass Mountain, putting the slopes literally at your doorstep.

  • What types of accommodations are available?

    Lichenhearth offers a collection of spacious studios and one-bedroom condominium residences. Every residence features full kitchens, inviting living areas with wood-burning fireplaces, and private balconies overlooking Snowmass Mountain or the surrounding valley.

    VIEW OUR ACCOMMODATIONS

  • Are pets allowed?

    While we love our four-legged friends, Lichenhearth does not allow pets at this time. Our goal is to maintain a relaxing and allergen-free environment for all guests.

Check-In & Check-Out

  • What time is check-in/check-out?

    Check-in begins at 4:00 PM, and check-out is at 9:00 AM.

  • Where do I check in upon arrival?

    Guests of Lichenhearth check in at the Timberline Condominiums front desk, located just next door at 690 Carriage Way in Snowmass Village. Our friendly team will welcome you, provide your residence keys, and assist with any parking, luggage, or local recommendations to help you settle in comfortably.

  • What happens if I arrive after front desk hours?

    Guests who arrive late will receive after-hours check-in instructions in advance, including details for key pick-up and property access. Our team is also available by phone for assistance at any time, should you need support upon arrival.

Cancellation Terms

  • What are the cancellation policies?

    Off-Peak (April 1 – December 20): Reservations cancelled within 14 days of arrival are non-refundable.

    Holiday (December 21 – January 2): Reservations cancelled within 60 days of arrival are non-refundable.

    Winter (January 3 – March 31): Reservations cancelled within 30 days of arrival are non-refundable.

Amenities

Housekeeping & Maintenance

  • What is included in the housekeeping service?

    Before your arrival, each room will be meticulously cleaned using industry-leading techniques and products. Room servicing is every other day, starting on the third day (towel refresh and trash removal).

    Linens can be changed upon request

HAVE ADDITIONAL QUESTIONS?